Aslam Ghouri, Soniha Aslam, Shahzad Memon, Mohammad Hanif Ghani, Sohail Ahmad, Asadullah Memon.
Evaluation of Patient Satisfaction of Endoscopic Procedure at Liaquat University Hospital.
Isra Med J Jan ;9(2):96-100.

OBJECTIVE: To evaluate patient's satisfaction of endoscopy at Tertiary Care Hospital. STUDY DESIGN: A cross sectional observational study. PLACE AND DURATION: This study was conducted at Medical unit IV, Liaquat University of Medical & Health Sciences (LUMHS) th th Jamshoro from 27 Aug'2015 to 26 Feb'2016. Methodology: Our study population included 126 patients who underwent endoscopy. Patient satisfaction after the endoscopy was assessed by modified Group Health Association of America-9 (GHAA-9) questionnaire. In terms of satisfaction, patients were asked to rate the waiting time at the office, the personal manner and technical skills of physician, the personal manner of support staff, adequacy of explanation about the procedure and overall rating of the visit. They were also asked to rate how long they waited to get an appointment. RESULTS: The average age of patients was 40.94±10.77 years. There were 57.94% males and 42.06% females. A high percentage of patients' voiced satisfaction of the endoscopic procedure (87.3%). Satisfaction rate for waiting time for appointment and on the procedure day was lower compared to other questions. Stratification analysis showed that satisfaction rate was not significant among different age groups (p=0.146). Similarly satisfaction of endoscopy was also above 80% in both males and females which is also not significant (p=0.34). CONCLUSION: Although a high proportion of patients were satisfied with endoscopy, we identified discomfort during procedure and long waiting time as the main factors for patient dissatisfaction. To further increase patient satisfaction, it is imperative to address these factors.

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