Waqar S H, Isbah Rashid, Rakhshanda Rashid.
Patient Satisfaction after Day Case Surgery at PIMS, Islamabad.
Ann Pak Inst Med Sci Jan ;13(1):11-6.

Objective: To find out the patient satisfaction level after day case surgery under local anaesthesia at PIMS, Islamabad. Methodology: This is a prospective cross sectional study done for one year at, PIMS, Islamabad. All patients who underwent day case procedures were consecutively included. After consent patients answered a specially designed 12-item cross-sectional questionnaire. Patients' level of satisfaction was recorded in relation to different variables related to demographics, logistics, and surgery. All data was collected, recorded and analyzed using SPSS 17 and excel 2013. Results: A total of 214 patients were included with mean age of 39 years and male to female ratio was≈ 1:3. Most patients (98.13%) reported that preoperative instructions were satisfactory. Assessment of waiting time to surgery was rated as 3.38/5, professionalism shown by the doctor and the courtesy and care offered by the OT staff as 4.81/5. 97% said they were treated respectfully and 95.79% said that privacy and dignity were maintained. 78.03% said that OT was comfortable; pain management during the operation was rated as 4.39/5. 97.2% patients were satisfied with instructions regarding the postoperative care. Communication skills of the doctor were rated 4.52/5. 83.18% of patients recommend a day case procedure to others. In sum, the patient’s satisfaction (94.39%) with the overall care and behavior is evaluated to be satisfactory. Conclusion: Most of the patients who underwent day case procedures were satisfied regarding the health care facilities, the procedure, and the environment. Day case procedures should be encouraged and measures should be taken to improve all aspects of patient satisfaction in this regard.

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