Samina Khalid, Ashhad Munnaf, Zarnab Ijaz, Ammara Javed, Amna Iqbal Butt, Qurat-ul Ain, Laila Afzal, Muhammad Shahid Iqbal, Muhammad Anwar Sulehri.
Patients satisfaction about emergency services at Sharif Medical city hospital, Lahore.
J Sharif Med Dent Coll Jan ;3(1):15-8.

Objective: To determine the patients satisfaction about treatment and facilities provided at the Emergency Department of Sharif Medical City Hospital (SMCH), Lahore. Methodology: It was a cross-sectional descriptive study in which 70 patients visiting Emergency Department of SMCH were interviewed. Data was collected through a questionnaire, which was analyzed by using SPSS 24.0. Results: In our study, 81% patients were satisfied with the care provided to them in Emergency Department while 19% were not satisfied. About 76% patients were satisfied with their pain control while 24% respondents were unsatisfied. Out of 70 patients, 75% were provided privacy during their examination and 91% patients find their way easily to the Emergency Department. No significant association was observed between patient satisfaction about pain relief and gender of respondents. Conclusion: The level of patient satisfaction regarding emergency services was high among both males and females. This minimizes the chances of increased mortality and morbidity. Keywords: Emergency Department (ED). Sharif Medical City Hospital (SMCH). Patient satisfaction.

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