Madiha Akhwand, Muhammad Saeed Shafi, Samina Anjum, Shazia Nawabi, Sarah Asghar, Benish Farooq.
Role of Training Dental Surgeons and their Residents at Graduate Level to Avoid Conflicts at Workplace.
Foundation Uni J Dent Jan ;3(1):41-8.

Objective: The environment in medical facilities is constrained due to the nature of the profession and on account of the difficulties and challenges they face daily. The dental professionals (surgical and non-surgical specialists) work in coalition with their residents and are responsible for the well-being of their patients collectively. The present study focuses on the conflict of interest between dental surgeons and their residents. Materials and Methods: A qualitative study was designed to evaluate the impact of graduate-level training to avoid conflicts in the workplace. The semi-structured face-to-face interviews with dental surgeons and specialists from Rawal Dental Hospital have been selected as the data collection instrument. Based on thematic saturation, 20 dental surgeons were selected from whom the detailed in-depth interview is conducted. NVivo qualitative data analysis software was utilized to transcribe the data into structural, axial and selective coding. Results: The results showed that interaction between the dental specialists and residents is inevitable and is essential for the smooth running of the daily tasks and schedule. The conflicts can best be resolved by engaging in open and direct communication, a positive collaborative approach and effective training emulating the challenging and stressful scenarios of the medical field. In this regard, ethicality can be useful in controlling and managing conflicts. Conclusion: Although more research is needed to identify the underlying mechanisms, the results suggest a need to sensitize students and educators about the role of training to avoid conflicts in the workplace.

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