Babar T Shaikh.
Quality of health care: an absolute necessity for patient satisfaction.
J Pak Med Assoc Jan ;55(11):514-6.

Quality improvement is imperative to development and improvement in health care systems in Pakistan. Although latest national health policy has emphasized on good governance to achieve quality health care, an authentic system of information has always been a flaw in the entire health care system and there is no mechanism on record to check the quality of these services. It is envisaged that through regular tracking of the dimensions of quality of care cited above, health providers and hospitals could receive timely feedback on areas of deficiency and this will stimulate a mechanism to improve patient satisfaction. The efficient delivery of primary health care through the existing health system will lead to improved health conditions by reducing morbidity, reducing mortality-specifically maternal and infant mortality and reducing population growth rate.

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